Privacy Policy

Last updated: July 6, 2026

ProStar SEO ("ProStar SEO", "we", "us" or "our") places great importance on protecting your personal information. This policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.

This policy applies to the prostarseo.com website and to all the services we provide. By using our website or our services, you acknowledge that you have read and understood the practices described below.

1. Privacy Officer

In accordance with Quebec's Act respecting the protection of personal information in the private sector, we have designated a person responsible for the protection of personal information. You may contact this person with any question, access request or complaint:

2. Information We Collect

We collect only the information necessary to provide our services. Depending on how you interact with us, this may include:

Information you provide to us directly

• Your name and contact details (email address, phone number);
• Your website address;
• The content of messages you send us through our forms, by email or during a consultation;
• Any information you choose to share with us in the course of an engagement.

Information collected automatically

• Your IP address, browser type and device type;
• The pages you visit, and the date and duration of your visit;
• How you arrived on our site (search engine, link, campaign);
• Information collected through cookies and similar technologies (see Section 5).

We do not knowingly collect sensitive personal information unless you choose to provide it to us.

3. Purposes of Collection

We use your personal information for the following purposes:

• Responding to your requests and communicating with you;
• Providing our SEO and digital marketing services;
• Preparing quotes, audits and proposals;
• Managing our business relationship and billing;
• Improving our website, our services and the user experience;
• Analyzing the performance of our website and campaigns;
• Complying with our legal and regulatory obligations.

We use your information only for the purposes for which it was collected. Should we need to use it for a new purpose, we will obtain your consent where required by law.

4. Consent

By providing us with your information through our forms or communications, you consent to its collection and use for the purposes described in this policy.

You may withdraw your consent at any time, subject to certain legal or contractual restrictions and reasonable notice. To do so, contact our Privacy Officer (Section 1). Withdrawing your consent may, however, prevent us from providing you with certain services.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure it functions properly, to analyze how it is used and to measure the performance of our campaigns. These technologies may include:

• Necessary cookies: essential to the operation of the website;
• Analytics cookies: such as Google Analytics, to understand how visitors use the site;
• Advertising cookies: such as Google Ads or Meta, to measure and optimize our campaigns.

You can set your browser to refuse cookies or to notify you when a cookie is placed. Refusing certain cookies may, however, limit your use of the website.

6. Sharing With Third Parties

We do not sell your personal information. We may share it with the following categories of third parties, only where necessary:

• Service providers acting on our behalf (hosting, email, analytics tools, appointment scheduling, newsletters), who are contractually required to protect your information and to use it only to provide their services;
• Public authorities, where required by law or to protect our rights;
• A prospective purchaser, in the context of a business transaction (merger, acquisition), subject to appropriate confidentiality commitments.

Our providers include services such as Google (Analytics, Ads, Workspace), Calendly, Meta and our hosting provider. These providers may process information in accordance with their own privacy policies.

7. Transfers of Information Outside Quebec

Some of our providers may store or process information outside Quebec, including elsewhere in Canada, in the United States or in Europe. Before disclosing information outside Quebec, we conduct an assessment to ensure it will receive adequate protection, in accordance with Law 25. By using our services, you acknowledge that your information may be transferred in this manner.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal, accounting and tax obligations, or to enforce our rights. When it is no longer needed, we securely destroy or anonymize it.

9. Security of Information

We take reasonable security measures — physical, technological and administrative — to protect your information against loss, theft and unauthorized access, disclosure, copying or modification. However, as no method of transmission or storage is completely secure, we cannot guarantee absolute security.

10. Your Rights

Subject to the conditions set out by law, you have the following rights:

• Access: obtain a copy of the information we hold about you;
• Rectification: have inaccurate, incomplete or ambiguous information corrected;
• Withdrawal of consent: have us stop using your information, subject to applicable restrictions;
• De-indexing: request that the dissemination of information cease or that a hyperlink be de-indexed, in the cases provided for by law;
• Portability: in certain cases, obtain your computerized information in a structured, commonly used technological format;
• Complaint: file a complaint with the competent authority.

To exercise any of these rights, contact our Privacy Officer (Section 1). We will respond within the time limits set by law, generally within 30 days.

If you are not satisfied with how your request was handled, you may contact the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca). Individuals residing in the European Union may contact their local supervisory authority.

11. Information About Minors

Our services are intended for a business clientele. We do not knowingly collect personal information about individuals under 14 years of age. If you believe we hold such information, please contact us so that we can delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their own policies before providing them with any information.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in the law. Any change takes effect upon its publication on this page, and the date of the latest update is shown at the top of the document. We encourage you to review it regularly.

14. Contact Us

For any question regarding this policy or the handling of your personal information: